Bartlomiej Mart, common supervisor at Ascott Rafal Olaya Riyadh tells Breaking Journey Information how he has reshaped operations in response to the Covid-19 pandemic.
Breaking Journey Information: What operational adjustments have you ever applied at Ascott with a purpose to proceed working by way of the pandemic?
Bartlomiej Mart: As a part of the celebrated Ascott portfolio, we at Ascott Rafal Olaya Riyadh have been a part of the implementation of a fast, environment friendly, and efficient counter technique, giving us a head-start available in the market.
From the very early phases, the safety and security of our visitors and employees grew to become our utmost precedence.
Worldwide and native authorities well being and hygiene protocols have been applied.
Concurrently, the Ascott globally introduced varied initiatives together with Ascott Cares, contactless check-in and check-out, digitalised providers, together with lodging initiatives, together with work-from-home areas.
Ascott’s international crew additionally successfully launched the Ascott Star Rewards App final 12 months, the model’s loyalty program, selling safer and smarter methods for visitors to ebook, redeem and keep related with Ascott wherever they’re.
From the property viewpoint, what was most commendable was the dedication and unity of my groups who considerably contributed to the general success of the disaster administration.
In the present day, I can proudly state that the proactive measures taken then, have laid strong foundations for our regular stability available in the market by way of 2020, and is being carried ahead in 2021 amid the underlying pending uncertainties.
BTN: What has been your method to tackling the worldwide journey restrictions, particularly the continuously shifting journey corridors?
BM: World journey restrictions are past our management.
Nevertheless, what we are able to management is the ‘fast strategic response’ to those conditions.
Our groups have been totally devoted in guaranteeing to at all times keep updated.
In the mean time, as a serviced residence regardless that virtually 70 per cent of our visitors’ demographic is the lengthy keep base, we at the moment are additionally specializing in home tourism.
Our ultimate location within the coronary heart of the capital of the Saudi Arabia, and a popularity for providing world-class hospitality, staycations labored pretty nicely for us.
Concurrently, our robust gross sales groups have been pushed to reignite and construct rapport with company accounts, growing engaging packages to spice up the footfalls.
Being versatile, supportive, and empathetic with circumstances equivalent to border closures and flight cancellations additional helped to uplift the arrogance of our visitors.
BTN: Why is collaboration throughout the worldwide journey business important to navigating the post-pandemic panorama?
BM: One of the crucial essential learnings from the pandemic was the significance of team-effort.
I imagine the silent collaboration inside the business is what’s going to assist all of us thrive by way of it.
We should turn out to be extra alert, revolutionary, and strategic, as a result of journey is inevitable, and so is the will to discover alternatives.
One different vital facet that can’t be negated, is that the buyer drives enterprise.
As hoteliers, we have to collectively perceive buyer behaviours and consumption patterns, which have been altered because the pandemic.
Tourism isn’t pushed by one resort model or property alone; it’s an accumulation of belief and confidence that’s collectively constructed by the business to reshape the journey sector in a protected and sustainable method.
BTN: What traits in journey and tourism do you see rising within the aftermath of the disaster?
BM: As a part of the brand new regular, we’ve already witnessed the viral ‘work-from-home’ pattern.
A part of this, was additionally the rise in demand for protected, complete, and work savvy properties.
Ascott’s long-stay sustainable enterprise mannequin and the implementation of strategic improvements like our international digitalisation efforts supplied visitors the right area for work and residential.
Our residences function separate residing and eating areas with totally useful kitchenettes, whereas the property additionally presents leisure and enterprise facilities for visitors.
From a property viewpoint, we proceed our efforts to coach our employees to reply to disaster conditions and undertake new methods to method potential visitors.
Presently, there are various alternatives to make the most of, which makes it a really attention-grabbing and dynamic surroundings to be in.
Issues are nonetheless evolving with the latest improvement of well being passports in varied nations in addition to rising native ‘staycation’ demand.
Service personalisation and versatile method to cancellation insurance policies additionally want consideration.
BTN: Have you ever had any optimistic adjustments in your personal outlook in response to the disaster?
BM: As a part of a worldwide model, we’re assured to adapt and cope even within the midst of a pandemic.
The Ascott Cares initiative allowed us to remain in verify on our laws, with a set of detailed tips and protocols for our employees, visitors, and distributors.
Amongst different vital actions to say, can be the truth that we have been the primary serviced residence in Riyadh to obtain the accredited Bureau Veritas label.
This label is awarded to companies who’ve applied insurance policies and procedures aligned with native regulatory necessities, good hygiene, well being, and security practices with assist mitigation of the unfold of SARS – CoC-2 (the reason for Covid-19).
Ascott Rafal Olaya Riyadh is taken into account Saudi Arabia’s Main Serviced Flats by voters on the World Journey Awards.
Discover out extra in regards to the property on the official web site.